How to Reach Us
Our support team is available to help you with any questions or issues:
Email: info@bluevaloristech.com
Phone: +44 845 287 2984
Live Chat: Available on our dashboard (for active clients)
For urgent technical issues, please use the priority support email: info@bluevaloristech.com
Support Ticketing System
All support requests are managed through our ticketing system:
1. Submit your request via email or dashboard
2. Receive an automatic ticket number
3. Track your ticket status in real-time
4. Get updates and responses directly
You can access your ticket history and submit new requests through your client dashboard.
Service Level Agreement (SLA)
Our response times vary by plan:
• Pack START: 72h response time
• Pack LAUNCH: 48h response time
• Pack GROWTH: 24h response time
• Pack SCALE+: 12h response time
• Pack SUPPORT+: 12-48h depending on issue
Urgent issues are prioritized and may receive faster responses. Our SLA guarantees apply during business hours.
Support Hours
Standard Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM (GST - Dubai Time)
Saturday - Sunday: Limited support for urgent issues only
Public Holidays: Emergency support only
Premium support clients (SCALE+ and above) may have access to extended or 24/7 support depending on their contract.
